RETURNS AND REFUNDS
POLICY ON RETURNS & EXCHANGES
MINC ecofashion endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges :
1. For products which are delivered in perfect condition as per the order placed.
2. If the customer has provided wrong or incomplete shipping address.
3. If there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
4. In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.).
However, the customer has a right to return a product if
1. The order delivered does not match the item in the order confirmation.
2. The order received has a genuine quality/manufacturing defect.
In all above cases MINC ecofashion will make full refund
HOW TO RETURN OR EXCHANGE A PRODUCT
1. Report the damage in transit and please get in touch with our customer care within 48 hours of delivery at +91 080 4169461 between 10 AM to 6 PM IST or email us at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the wrongly delivered or defective item.
2. Our customer care team will look into the issue and revert back within 48 working hours.
3. In case of damaged or quality defect goods MINC ecofashion would need you to provide a photo as proof of damage or any other disruptions in the product and our customer care team will definitely replace the product or provide you with the refund of the product price immediately after the item is received in our studio in India
4. The returned merchandise must be in exact condition as received and the damage incurred within this grace period will be the responsibility of buyer.
5. The product has been repackaged into its original package or an equivalent.
MINC ecofashion also offers an option of store credit / coupon code to purchase any other item you like from the website as an alternative of refund. The store credit is valid up to 30 days from the date it is offered.
This returns policy does not extend to products which are custom produced or altered according to the customer’s wishes; are bought in sale or are purchased with a coupon code.
Products bought online may also be exchanged or returned at the store,after prior confirmation.
Effective as on [06 May 2019]